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If you’re already aware of how the Managed IT Services model functions, you’re probably aware of some of the prices and services included. If you’re not sure what Managed Service Providers are, scroll to the bottom and click on the FAQ Section. This will bring you up to speed really quickly.
Managed IT Services are designed to cover All IT-related services, for one flat monthly rate. As the business industry has changed over the past couple of years, we’ve noticed that many Tech Shops and consulting services have popped up all over the place. Some are cloud providers and some are service providers that have specific product specializations.
MSP Service Businesses are different from specialists:
because MSPs cover all specialties by management of the entire IT Business Process. MSPs may deliver their own native services in conjunction with other providers’ services (for example, a security MSP providing sys admin on top of a third-party cloud IaaS). Pure-play MSPs focus on one vendor or technology, usually their own core offerings. Many MSPs include services from other types of providers. The term MSP traditionally was applied to infrastructure or device-centric types of services but has expanded to include any continuous, regular management, maintenance, and support.
For Client Businesses, Managed Service Providers have Simply Outsourced Information Technology departments. The Client Organization Outsources (through contractual agreement) their IT Department functions (in part or in whole) to an outside company, a Managed Service Provider (MSP).
The MSP is a Proactive IT support company. The MSP will proactively handle Client IT Business Processes, network infrastructure, and security monitoring in combination with the desired level of strategic decision-making, according to the specifications of the contract. The key here for many organizations is to hire a Trusted Company to build your IT System the Right way, and proactively maintain it. This creates an environment that is easy to work with, and one that doesn’t break down often. A win for the client, and a win for the MSP.
If you’ve ever been in the mode of replacing an IT Guy, you would realize how many different things you need to keep track of. Email logins, GoDaddy administration passwords, documentation from who knows how many sources. What was our VOIP Administration login again? What are the access control passwords for the wireless network controller?
Managed IT Services offers the value of centralizing communications, process management, task automation, and cybersecurity requirements of your business IT Process- just to name a few things. There is so much more to what can be offered- as every solution can adjust to client needs.
To go over a few things we can manage, document, interact with and provide in our services:
Data has become the world’s most valuable resource. Data use is on the rise, and people are becoming more and more reliant on data to survive. The incline of application-driven services and work-from-home adoption has created a trend where businesses need to keep track of a lot of cloud services, and a large need for data services, migrations, and continual backups.
Imagine not worrying about this stuff internally anymore- and having this done, and effectively managed by a team of technology experts in an effective way that made business sense.
With the market changing slightly over the past several years, we’re seeing more Managed-IT Service Companies integrating proactive Cyber-Security aspects of information technology into their services model- in addition to the regular proactive IT tasks or core services-the maintenance of any organization's network.
Some of these additional Cyber Security Management Services and tasks may include:
Break-Fix IT Support Model:
If it's not broken, don’t fix it! At least that’s what the old saying says. Too many businesses operate by this model. In IT, operational status itself can be a false indication of functionality. The Break-Fix Support Model is a reactive service model.
Break-Fix Support is usually billed in an hourly format, service hours, or time and materials. Many Independent Technical Support Consultants or Small IT Support Companies still operate on the “Break-Fix'' service model. These businesses oftentimes find trouble growing into a larger business model for a variety of different reasons.
Sometimes these services can seem cost-effective for the client at first. In most cases, they are not long-term service agreements. Hourly Service rates are usually more effective in project-related work than for an ongoing tech support business model.
Break-Fix Service Agreements usually fail for the following:
In many cases, a business in a Managed Services Program won’t need to fix something when it breaks, because the problem would have been prevented before a “break” even occurred (in many cases). When something does break, a Managed Service Providers able to respond quickly, because they have a dedicated staff. Managed Service Providers offer a higher level of control and accountability than standard break-fix tech support service providers. We proactively manage the different processes of your IT department. Some of These tasks might vary from one business to another.
Managed Services Agreements don’t usually fail for the same reasons:
The failure Point for the Managed Services Model:
Managed IT Services isn’t always a great fit- In smaller businesses, the time-cost burden of the management aspect of business’ technology processes may not become burdensome enough to justify outsourcing the technology management role, and its associated business processes. In certain cases- hourly IT Services for project work aren’t a bad option.
Additionally, we still see a lot of businesses using consulting services. Some of these services could be IT Consulting Services, an outsourced CTO (Chief Technology Officer), or an outsourced CISO (Chief Information Security Officer) amongst others. We see all of this as an indication that certain businesses prefer to operate in different ways for a variety of different reasons. Managed Services might be better for one, and consulting services may be better for another.
In certain cases, we’ve asked our clients what their biggest pain points or complaints were for previous IT Service Providers they’ve used. The most common complaints were regarding price and service quality.
Some of the complaints were:
We don’t feel that one solution fits all business models. We don’t think all businesses require managed services. If you don't need everything in our technical stack, we will provide something effective for you.
We would like to assist in the way we can be most helpful to your business. Our team can tailor an agreement to fit your needs. We can conduct a technical assessment/overview, or you can simply provide us with the details.
Proactive Support: Clients who have used the Race Co-Managed IT Support Services agreement prefer to stay ahead of the game. They appreciate a dedicated team of IT experts who are on top of any issues even before any issues arise. Prevention is more valuable than cure. Any of our Managed Services Plans will operate as an insurance policy, so you have someone to rely on- in the event that something occurs.
Additionally, our ongoing reporting and reviews would make sure that these threats are continually mitigated. The question is overall like asking why your business needs a manager. If your business is too small- it may not have reached the point where the requirement of having a manager in place is a valuable decision.
This is a tricky question. The real answer is- it depends. In some cases, a Managed Services Agreement can save you money- but it depends on how you evaluate the cost in relation to the value of the service. I would compare Managed Services to certified pre-owned cars, and cheap support options to a cheap beater car. The certified pre-owned car does come with a premium price, but it is also more reliable and it's a more effective long-term solution.
In the event that IT problems turn into business problems, you may end up in a position of throwing good money after bad. If this is the case, it's easy to conclude that managed services will likely equate to a cost-savings. Managed Services is designed to prevent issues from happening before they become issues.
Our overall verdict on this: Managed Services MIGHT save you money, but not in all cases. Furthermore, Managed IT Services are not actually designed to save you money- as a primary outcome. We offer managed IT services primarily to run your IT Processes effectively, with the right people in place, and the right processes, procedures, and security measures in place- all done at a reasonable price point. Done in a way where we act as an extended team, prevent issues before they come up; and mitigate security risks before they become real-life cyber attacks.
With So many IT Consultants and IT Managed Service Providers out there- it’s hard to honestly say that we are "The Expert Managed Services Provider (MSP)Company" to provide your services. However we strive to be very competitive, and we always maintain a value-driven approach to all of the services we offer.
Additionally, we are a Trusted, Nationally Recognized IT Service and Cybersecurity Service, Provider.
Our Technical services follow industry guidelines, and we will meet mandated compliance regulations (as needed). We strive to provide top-tier service by offering a unique total value proposition when all aspects are considered. Our partnerships with Microsoft and Google enable us to offer email support and Office Support Effectively.
Reach out to Race Computer Services Today for a no-obligation review of your Technology needs. Use the method of contact which suits you - the web form or the phone number. A Race Team member will gather information and makes a preliminary assessment of your technology needs. We can come to a preliminary determination and give you pricing without taking up too much of your time. Once that is done- we’ll follow up with an onsite visit to look everything over.
Managed IT Services are Proactive Technical Services designed to release a Client Organization from the responsibility of maintaining their IT Infrastructure internally. Managed IT services can take a variety of forms, but the underlying goal is the same- to relieve organizations of the need for technical business functions and remove the need for technology-related in-house teams.
Most Providers offering Managed Services will effectively Manage a variety of different services for the organizations they support. Some of these services may include Managed-Email-Services, Managed-VOIP-Services or Phone Systems, Managed Cybersecurity Services, and Managed Cloud services to name a few.
Managed Services Providers (MSP) Are Service Companies who Provide Managed IT Services to their clients. A managed service provider (MSP) delivers services, such as network, application, infrastructure, and security, via ongoing and regular support and active administration on customers’ premises, in their MSP’s data center (hosting), or in a third-party data center. Some of these offerings may include things like help desk services, disaster recovery, managed security services, or various cybersecurity services as well as a wide range of cloud computing or cloud-based services.
MSPs may deliver their own native services in conjunction with other providers’ services (for example, a security MSP providing sys admin on top of a third-party cloud IaaS). Pure-play MSPs focus on one vendor or technology, usually their own core offerings. Many MSPs include services from other types of providers. The term MSP traditionally was applied to infrastructure or device-centric types of services but has expanded to include any continuous, regular management, maintenance, and support.
For Client Businesses, Managed Service Providers are Simply An Outsourced Information Technology Department. The Client Organization Outsources (through contractual agreement) their IT Department functions (in part or in whole) to an outside company, a Managed Service Provider (MSP).
The MSP is a Proactive IT Support Company. The MSP will proactively handle Client IT Business Processes, Network Infrastructure, and Security Monitoring in combination with the desired level of strategic decision-making, according to the specifications of the contract. The key here for many organizations is to hire a Trusted Company to build your IT System the Right way, and proactively maintain it. This creates an environment that is easy to work with, and one that doesn’t break down often. A win for the client, and a win for the MSP.
If you've ever been in the position of managing a technical employee or staff member- you would understand that this responsibility can become a large burden. In certain cases more than others, computer technicians seem to have a habit of becoming unresponsive or undermotivated over time. Oftentimes they don’t enjoy working underneath non-technically oriented people. Managed IT Service Companies have Multiple staff-members onboard, and we notice this helps to create a more positive work-environment for the IT-Service engineers and Tech-Teams. Additionally, this also enables the MSP to send the technician suited for the task at hand- increasing operational efficiency. Subsequently managed service businesses easily help mitigate these business process concerns.
Race Computer Services replaced my old camera system with a new HD camera system
We’ve remained a loyal customer because they provide consistent, diligent, and excellent service
Excellent service! They really know their stuff, and set up our new office efficiently – and affordable, too! Highly recommended
It was a pleasure to have you guys working with us on our Windows 7 upgrade project
Excellent Customer Service and His cost was quite reasonable
We’ve remained a loyal customer because they provide consistent, diligent, and excellent service